Technical, field & production · Customer service & communication
Warranty claims checked and answered in minutes
A complaint with photos is matched to the installation date, serial number and warranty terms; the customer gets a clear reply and the technician a ticket with the likely cause.
- Avg. time saved
- 3–6 h/week· ≈ 19 h/month
- Rollout
- CoreDays 15–35
- Who it is for
- Contractors, manufacturers, field ops
In short
Warranty claims checked and answered in minutes: A complaint with photos is matched to the installation date, serial number and warranty terms; the customer gets a clear reply and the technician a ticket with the likely cause. It typically gives back 3–6 hours a week to whoever does this by hand today. Built for: Contractors, manufacturers, field ops.
Typical hours saved per week for the people doing this by hand today, from the 2026 report's ranges. The AI writes what that time makes possible.
Example
Comes in
Email with 2 photos: “The heat pump you installed is leaking, what now?”
The AI
- Finds the job: installed 14 months ago, 5-year warranty, serial in the handover pack
- Recognises a condensate drain issue from the photo, not refrigerant
Comes back
Reply sent: covered, visit Thursday; ticket to Gábor: “condensate hose, bring 2 m + clips”
Similar solutions
- Frustration detection in phone callsSenses customer tension and mood during fault reports and routes urgent cases straight to the technical lead.1–2 h/week
- Fault reports and enquiries triaged by urgencyIncoming emails are classified, urgent faults alert the foreman by SMS, and routine questions get a drafted reply.5–10 h/week
- “When are you coming?” answered before they askThe customer gets an SMS the evening before, another when the crew sets off with a live ETA, and an honest heads-up if a job overruns; the office phone stops ringing with the same question.2–4 h/week
- After-hours technical helpdesk from your own manualsCustomers and partner installers send an error code or a photo on WhatsApp; the assistant answers from your manuals and past tickets, walks them through a reset, and wakes the on-call technician only when it is really needed.4–8 h/week
Related terms
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