Service businesses · Customer service & communication
Running late? The customer gets a new ETA by SMS
When the previous job overruns or traffic builds up, the next customer receives an honest new arrival window before they start calling the office.
- Avg. time saved
- 1–3 h/week· ≈ 9 h/month
- Rollout
- Quick winDays 1–14
- Who it is for
- B2B and B2C service providers
In short
Running late? The customer gets a new ETA by SMS: When the previous job overruns or traffic builds up, the next customer receives an honest new arrival window before they start calling the office. It typically gives back 1–3 hours a week to whoever does this by hand today. Built for: B2B and B2C service providers.
Typical hours saved per week for the people doing this by hand today, from the 2026 report's ranges. The AI writes what that time makes possible.
Example
Comes in
The 10:00 boiler service is still open at 10:50; next stop 11:00 in Újpest
The AI
- Estimates the remaining work and the travel time from the van's current position
Comes back
SMS to Mrs Nagy: “Zoli is running about 40 minutes late, expected 11:40–12:00. Still OK?” → “Yes”; zero calls to the office
Similar solutions
- Missed call text-back (SMS within 5 seconds)When you cannot pick up while working, a personalised SMS with a booking link goes out instantly, saving the lead from the competition.2–4 h/week
- 24/7 virtual AI phone receptionist (voice AI)Answers calls day and night in a human Hungarian voice, answers prices and questions, and books directly into the calendar.8–15 h/week
- Pre-visit questions answered on WhatsAppPatients and clients ask the same things before every visit: fasting, parking, what to bring, how long it takes.2–4 h/week
- Complaints answered with the full job history in handAn angry email about a dripping install or a missed deadline is matched to the job, the worksheet and the warranty terms; a calm, factual reply is drafted and the owner decides in one tap.2–4 h/week
Related terms
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