---
title: "How does AI sort my incoming email and write replies?"
description: "Every incoming email is read, categorised and routed to the right person or queue, with spam and newsletters filtered out. For the categories you approve, it wr"
canonical: https://aiautomatizaciocegeknek.hu/en/answers/how-does-ai-email-triage-work
language: en
publisher: AI Automatizáció
updated: 2026-09-22
---

# How does AI sort my incoming email and write replies?

Every incoming email is read, categorised and routed to the right person or queue, with spam and newsletters filtered out. For the categories you approve, it writes a reply draft that is 90% finished, using your own price list, policies and past answers. A person reads it, adjusts a word and sends.

## Categorising is the part that saves the most

In most companies the cost of the inbox is not writing replies, it is deciding what each message is and who should see it. Sorting happens the moment the email arrives, so the sales enquiry is in the sales queue and the supplier invoice is already on its way to bookkeeping before anyone opens the laptop.

## Why the draft is 90% and not 100%

The last ten percent is the part that needs your judgement: whether to give this customer a discount, whether the deadline is realistic this week, whether the tone should be warmer because of what happened last month. The draft handles the facts; the person handles the decision.
Over time the drafts need fewer edits, because every correction is fed back as an example. After a few weeks most replies in the common categories go out with no change at all.

## What it never answers on its own

Complaints, anything with a legal or financial consequence, and any message from a customer you have flagged as sensitive. These are summarised and escalated with the history attached, but the reply is written by a person.

## Asked next

**Does it read all our mail, including private threads?**

Only the mailboxes and folders you point it at. Personal mailboxes are normally excluded, and the scope is written into the agreement before anything is connected.

**What if it puts an email in the wrong category?**

You move it, and that correction becomes a training example. Misrouted mail also stays visible in a review queue, so nothing disappears silently.

Related solutions: https://aiautomatizaciocegeknek.hu/en/configurator/email-triage-drafts, https://aiautomatizaciocegeknek.hu/en/configurator/vip-escalation, https://aiautomatizaciocegeknek.hu/en/configurator/attachment-filing, https://aiautomatizaciocegeknek.hu/en/configurator/thread-summaries