Webshops & e-commerce · Field, warehouse & production
Returned items graded from a photo and back on sale fast
When a return lands at the warehouse, the worker scans the return label and takes two photos; the AI matches them to the order, grades the item (resell as new, outlet, back to supplier, dispose), assigns the bin and triggers the refund step, so returns stop piling up on a pallet for weeks.
- Avg. time saved
- 6–12 h/week· ≈ 39 h/month
- Rollout
- AdvancedDay 36+
- Who it is for
- Online retail and marketplaces
In short
Returned items graded from a photo and back on sale fast: When a return lands at the warehouse, the worker scans the return label and takes two photos; the AI matches them to the order, grades the item (resell as new, outlet, back to supplier, dispose), assigns the bin and triggers the refund step, so returns stop piling up on a pallet for weeks. It typically gives back 6–12 hours a week to whoever does this by hand today. Built for: Online retail and marketplaces.
Typical hours saved per week for the people doing this by hand today, from the 2026 report's ranges. The AI writes what that time makes possible.
Example
Comes in
Return parcel scanned: order #80211, running shoes size 43; photos show a clean sole, box slightly dented
The AI
- Grades it “as new, replace box”, assigns bin C-14 and marks the size back in stock
Comes back
Back on sale in 20 minutes instead of 9 days; the refund goes out the same afternoon
Similar solutions
- Hands-free voice picking in the fulfilment warehousePickers hear the next item in an earpiece and confirm by voice; 30–40% faster packing with no scanners.6–12 h/week
- Goods receipt checked from a photo of the delivery noteThe warehouse team photographs the delivery note and the pallet; the AI matches quantities to the purchase order, flags shortages, substitutes and damaged cartons, and books the received stock.3–6 h/week
- Camera check at the packing station before sealingA camera above the pack bench compares what is in the box with the order lines; a wrong colour, a missing second item or a forgotten free gift stops the label from printing.4–8 h/week
- Cycle counting by phone instead of a yearly stocktakeEach day the AI picks a handful of bins to count based on movement and past errors; the picker photographs the shelf, the count is compared to the system and a recount or correction is created on the spot.2–5 h/week
Related terms
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