Service businesses · Customer service & communication
“Any news on my case?” answered from the matter file
Law and accounting clients write the same question every week. The assistant reads the matter's tasks, the last filing and the next deadline, and drafts a plain-language reply that says what happened, what is next and when; the lawyer or accountant approves it in seconds.
- Avg. time saved
- 3–7 h/week· ≈ 22 h/month
- Rollout
- CoreDays 15–35
- Who it is for
- B2B and B2C service providers
In short
“Any news on my case?” answered from the matter file: Law and accounting clients write the same question every week. It typically gives back 3–7 hours a week to whoever does this by hand today. Built for: B2B and B2C service providers.
Typical hours saved per week for the people doing this by hand today, from the 2026 report's ranges. The AI writes what that time makes possible.
Example
Comes in
Email from Mr Szabó: “Has my VAT refund been filed yet? The bank keeps asking.”
The AI
- Finds the client's file: return filed on the 18th, refund typically 30 days, no query from the tax authority so far
Comes back
Reply approved in 10 seconds: “Filed on the 18th, expected around the 20th of next month, we will confirm the day it lands.” 60 such emails a month no longer land on the accountant's desk
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Related terms
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