General office & finance · Customer service & communication
Website chat that answers and hands over to a human
Opening hours, prices, delivery and how-it-works questions are answered from your own pages and documents around the clock; anything it can't settle becomes an email to the right colleague with the whole conversation.
- Avg. time saved
- 3–6 h/week· ≈ 19 h/month
- Rollout
- Quick winDays 1–14
- Who it is for
- Every business
In short
Website chat that answers and hands over to a human: Opening hours, prices, delivery and how-it-works questions are answered from your own pages and documents around the clock; anything it can't settle becomes an email to the right colleague with the whole conversation. It typically gives back 3–6 hours a week to whoever does this by hand today. Built for: Every business.
Typical hours saved per week for the people doing this by hand today, from the 2026 report's ranges. The AI writes what that time makes possible.
Example
Comes in
Visitor at 21:40: “Do you issue invoices to companies and can I pay by transfer?”
The AI
- Finds the answer on your terms page and payment FAQ
- Offers to take the company details for a quote
Comes back
Question answered in 6 seconds, contact and request saved to the CRM, sales sees it at 8:00.
Similar solutions
- Intelligent email triage & reply draftsCategorises incoming email, filters spam, and prepares a 90%-ready reply draft from the company knowledge base for one-click approval.10–15 h/week
- VIP customer handling & email escalationDetects key customers and urgent requests instantly and sends a Telegram or SMS alert to the designated manager.1–3 h/week
- Complaints logged, acknowledged and pre-solvedEvery complaint gets a calm acknowledgement within minutes, is logged with the order or contract it belongs to, and the responsible colleague receives a proposed resolution based on how similar cases were closed before.2–5 h/week
- No customer email left unanswered past your limitShared inboxes are watched continuously: anything unanswered for longer than your rule is flagged, reassigned if the owner is out, and the team lead gets a daily list of near-misses.1–3 h/week
Related terms
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