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Chat & WhatsApp assistants

One AI brain serves your website chat, Messenger, Instagram and WhatsApp. It answers from your documents, sells with product cards and live stock, checks order status, books appointments, and escalates to a person with context when a conversation needs one.

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New to this? Start herewebsite chat, Messenger and WhatsApp repliesThis means one program answers everywhere your customers write to you, in the chat box on your website, in Facebook Messenger, on Instagram and on WhatsApp, with the same answers from your own price list and rules, and hands over to a person when needed.

How it runs, in three steps

  1. 1A customer writes wherever it suits them: the website chat at nine in the evening, a Messenger message, a comment under a Facebook post, or a WhatsApp asking for delivery on a different day.
  2. 2One central program answers within a second from your own price lists, your FAQ and your rules, whichever channel it came from, and the whole conversation is saved to the same customer record.
  3. 3If the customer asks for a person or turns angry, the program stops, alerts a colleague, and hands over a two-sentence summary: who it is, what the problem is, what mood they are in, so your colleague walks in prepared.

A Tuesday morning todayTuesday morning nineteen unread messages are waiting in three places: the website chat, Messenger and WhatsApp. The ones from between eight and eleven last night get an answer around noon, and four of those people have already bought elsewhere.

The same morning, automatedTuesday morning all nineteen already have an answer, each sent a second after it arrived, two appointments were booked at half past ten at night, and a single conversation is waiting for you: the angry one, with its two-sentence summary.

Worth it when: It pays off first where customers write instead of calling, and do it in the evening: a webshop, a salon, a practice, an installer. Customers are most active between eight and eleven at night, so your prices, delivery terms and rules have to be written down for it to answer from, and someone has to be reachable for the handed-over conversations.

Related questionsHow does a chatbot answer from our own documents?How can a webshop use AI?What happens if the AI gets something wrong?Related termsConversational AIRAG (retrieval-augmented generation)Human in the loopWISMO (Where is my order?)ServicesChat & WhatsApp assistantsCustomer support automationLead handling & outreach
  • Answers within seconds between 20:00 and 08:00, when visitors browse most
  • Comment-to-DM funnels that turn a 'PRICE?' comment into a purchase
  • One customer profile across every channel

Start with these

Open this set in the configurator
  1. 01

    Internal knowledge chatbot

    Staff ask in chat and get answers from your own documents, price lists and policies, with the source linked.

    3–6 h/week

  2. 02

    HR & policy assistant

    Answers leave, benefit, expense and policy questions from your handbook and pre-fills the right form or calendar request.

    2–4 h/week

  3. 03

    Official WhatsApp Business API customer service

    Automatic order confirmations, tracking notifications and 24/7 support chat in the buyers' favourite messaging app.

    6–12 h/week

  4. 04

    Semantic search & virtual seller bot

    Understands shoppers' casual needs ('rainproof lighting for a garden party') and offers relevant add-to-cart suggestions instantly.

    2–5 h/week

  5. 05

    Social selling (comment to Messenger purchase)

    Reacts instantly to comments under social posts and opens a private message with the product's direct link and coupon.

    2–5 h/week

  6. 06

    Order status and delivery updates for resellers on WhatsApp

    Partners ask where their pallet is and get the live answer from the ERP and carrier; changes are handled two-way without a call.

    4–8 h/week

Workflows

  1. Central omnichannel AI agent (one brain for every channel)Top 4Webchat, Messenger, Instagram DM and WhatsApp handled by one AI engine with one knowledge base built from your PDFs, FAQ and policies, and one CRM profile per customer regardless of channel.
  2. Webshop virtual seller and cart-value chatbotAsks like a human about skin type, size or use case, shows product cards with photo, live stock and one-tap add-to-cart, and cross-sells naturally: care product with the shoes, case with the phone.
  3. Facebook and Instagram comment-to-DM sales funnelSomeone comments 'PRICE' under an ad: the AI replies publicly within five seconds ('Sent you the list and a coupon in DM!') to feed the Meta algorithm, and opens the private conversation to qualify and sell.
  4. WhatsApp Business API: official support and transactional messagesVerified green-tick profile sends order confirmations, invoice PDFs and warranty letters in chat, plus the courier's live tracking link on delivery morning.
  5. 24/7 booking and quote estimate on social mediaBuyers are most active on Facebook and Instagram 20:00–23:00. The AI collects technical details in Messenger (window replacement, HVAC install, dental), gives a ballpark price and books a survey slot in Google Calendar.

Frequently asked questions

What stops it from making things up?

Answers are grounded in your knowledge base, the scope is restricted, it can say 'I don't know', and conversations are logged and sampled weekly.

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