Webshops & e-commerce · Customer service & communication

'Where is my order?' (WISMO) 24/7 courier API autopilot

Connects to couriers (GLS/DPD/Foxpost/Packeta) and answers customers about exact parcel arrival without human help.

Avg. time saved: 8–15 h/week· ≈ 49 h/month
Rollout: Quick winDays 1–14
Who it is for: Online retail and marketplaces

Add to my package Customer support automation

In short

'Where is my order?' (WISMO) 24/7 courier API autopilot: Connects to couriers (GLS/DPD/Foxpost/Packeta) and answers customers about exact parcel arrival without human help. It typically gives back 8–15 hours a week to whoever does this by hand today. Built for: Online retail and marketplaces.

Typical hours saved per week for the people doing this by hand today, from the 2026 report's ranges. The AI writes what that time makes possible.

Example

Comes in

Chat 22:15: “Where is my order #48213?”

The AI

Looks up the order and the GLS tracking status

Comes back

“It's with the courier, delivery today 11–14. Want the live link?” No agent involved

Steps

1Order number recognised, courier status fetched, exact delivery status replied
2Dynamic abandoned-cart email built around the product's properties and the buyer's likely hesitation
3Post-purchase onboarding email on day 3

Recipe: Webshop lifecycle emails and WISMO autopilot