Webshops & e-commerce · Customer service & communication

Official WhatsApp Business API customer service

Automatic order confirmations, tracking notifications and 24/7 support chat in the buyers' favourite messaging app.

Avg. time saved: 6–12 h/week· ≈ 39 h/month
Rollout: CoreDays 15–35
Who it is for: Online retail and marketplaces

Add to my package Chat & WhatsApp assistants

In short

Official WhatsApp Business API customer service: Automatic order confirmations, tracking notifications and 24/7 support chat in the buyers' favourite messaging app. It typically gives back 6–12 hours a week to whoever does this by hand today. Built for: Online retail and marketplaces.

Typical hours saved per week for the people doing this by hand today, from the 2026 report's ranges. The AI writes what that time makes possible.

Example

Comes in

Order shipped; customer replies “Please deliver Friday, I'm away”

The AI

Reschedules with the courier API

Comes back

“Done, Friday 9–13. Tracking: […]” with the invoice PDF attached

Steps

1Transactional messages from shop events
2Two-way changes handled with the courier API
3Confirmation back to the customer

Recipe: WhatsApp Business API: official support and transactional messages