Webshops & e-commerce · Customer service & communication

Address changes, swaps and cancellations before the label prints

Post-order emails and chat messages asking for a different address, a size swap or a cancellation are read, checked against where the order is in the warehouse, and applied while the parcel is still open; once it has shipped the customer gets an honest answer and the return option instead.

Avg. time saved: 3–7 h/week· ≈ 22 h/month
Rollout: CoreDays 15–35
Who it is for: Online retail and marketplaces

Add to my package Customer support automation

In short

Address changes, swaps and cancellations before the label prints: Post-order emails and chat messages asking for a different address, a size swap or a cancellation are read, checked against where the order is in the warehouse, and applied while the parcel is still open; once it has shipped the customer gets an honest answer and the return option instead. It typically gives back 3–7 hours a week to whoever does this by hand today. Built for: Online retail and marketplaces.

Typical hours saved per week for the people doing this by hand today, from the 2026 report's ranges. The AI writes what that time makes possible.

Example

Comes in

Chat at 7:52: “I ordered the M jacket last night, could you swap it for L? And deliver to my office instead.”

The AI

Sees the order is not yet picked and L is in stock
Updates size and address, re-checks the shipping zone and confirms by SMS

Comes back

Fixed in 3 minutes with no human touch; about 60 such requests a week no longer end up as returns