Webshops & e-commerce · Customer service & communication

Product and shop reviews answered, bad ones turned into tickets

Reviews from the shop, marketplaces and Google get a personal reply within hours; a 1–2 star review about a late parcel or a broken item opens a support ticket with the order already looked up, so the customer hears from you before they post elsewhere too.

Avg. time saved: 1–3 h/week· ≈ 9 h/month
Rollout: Quick winDays 1–14
Who it is for: Online retail and marketplaces

Add to my package Review & reputation automation

In short

Product and shop reviews answered, bad ones turned into tickets: Reviews from the shop, marketplaces and Google get a personal reply within hours; a 1–2 star review about a late parcel or a broken item opens a support ticket with the order already looked up, so the customer hears from you before they post elsewhere too. It typically gives back 1–3 hours a week to whoever does this by hand today. Built for: Online retail and marketplaces.

Typical hours saved per week for the people doing this by hand today, from the 2026 report's ranges. The AI writes what that time makes possible.

Example

Comes in

2-star review on Friday evening: “Nice lamp, but the shade arrived cracked and nobody answers the phone.”

The AI

Matches the review to order #79955 by name and date
Posts an apology with a replacement promise and opens a ticket with the shade's SKU

Comes back

Replacement shade shipped Monday; the customer raised the review to 5 stars, the crack pattern was reported to the packing team