Webshops & e-commerce · Customer service & communication
Where is my parcel, answered by voice
The caller's number identifies the order, and the assistant reads out the courier's live status and the delivery window. The single highest-volume call a webshop gets is handled without anyone on the team picking up.
- Avg. time saved
- 6–12 h/week· ≈ 39 h/month
- Rollout
- CoreDays 15–35
- Who it is for
- Online retail and marketplaces
In short
Where is my parcel, answered by voice: The caller's number identifies the order, and the assistant reads out the courier's live status and the delivery window. It typically gives back 6–12 hours a week to whoever does this by hand today. Built for: Online retail and marketplaces.
Typical hours saved per week for the people doing this by hand today, from the 2026 report's ranges. The AI writes what that time makes possible.
Similar solutions
- 'Where is my order?' (WISMO) 24/7 courier API autopilotConnects to couriers (GLS/DPD/Foxpost/Packeta) and answers customers about exact parcel arrival without human help.8–15 h/week
- Cash-on-delivery confirmation & locker pickup SMSAsks for prior confirmation on COD orders and sends pickup-deadline reminders for locker orders, minimising returned parcels.2–4 h/week
- Official WhatsApp Business API customer serviceAutomatic order confirmations, tracking notifications and 24/7 support chat in the buyers' favourite messaging app.6–12 h/week
- Warranty claims & returns photo analysisAssesses damage and warranty from the uploaded photo, then issues the free return label automatically.3–6 h/week
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