Repetitive business process automation (BPA and modern AI-RPA)
Complaint and returns handling (smart dispute and RMA triage)
On a complaint the AI reads tone and severity, asks for missing evidence (photo of the faulty product, invoice number, video of the failure), and decides by rules: under 10,000 Ft it issues the credit note and offers an instant refund or replacement (customer satisfied in a minute, company saves 5,000 Ft of agent time); complex cases get full documentation prepared for the technical lead's decision.
New to this? Start hereautomating repetitive processesThis is the robot work nobody likes: copying data from one program into another, registering a new client or a new colleague, issuing the same invoices every month, and keeping stock in step across several sales channels.
How it runs, in three steps
- 1A step that always happens sets it off: a contract is signed, the twenty-fifth of the month arrives, or a product sells on one of your channels.
- 2The program does the clicking instead of a person: it creates the folder, the billing profile and the project card, works out the monthly items, or logs into an old system that cannot be connected to anything, reads the screen and types just as an operator would.
- 3It reports back what it did, and when it gets stuck it does not stop quietly: it tries again, and if a person really is needed it sends a message saying exactly what is missing and where.
A Tuesday morning todayTuesday morning a new client takes an hour of clicking through five systems, and the product sold in the shop can still be ordered online three hours later, because stock is only carried over in the evening.
The same morning, automatedTuesday morning the new client's folder, billing profile and project card were created within a minute of signing, the product sold in the shop went off sale everywhere else within three seconds, and the one import that stalled sent a message naming the invoice with the missing tax number.
Worth it when: It pays off first where the same sequence of steps runs at least a few times a week and staff lose thirty to forty-five percent of their time to it: sellers on several channels, service firms with monthly fees, offices with an old system nobody can connect to. If a process runs differently every time and nobody can write its steps down, tidy the process up first.
Tools
- support desk
- invoicing program
- automation platform
How it works
- 01Tone and severity analysis
- 02Evidence requested
- 03Rule-based resolution or escalation
Source: AI Automation Market Report and Practical Guide (2025–2026)
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