B2B trade & distribution · Customer service & communication
Complaint and return triage with rule-based credits
Missing evidence is requested automatically; small claims are credited instantly, larger ones prepared with full documentation for a decision.
- Avg. time saved
- 3–6 h/week· ≈ 19 h/month
- Rollout
- CoreDays 15–35
- Who it is for
- Wholesalers, importers, distributors
In short
Complaint and return triage with rule-based credits: Missing evidence is requested automatically; small claims are credited instantly, larger ones prepared with full documentation for a decision. It typically gives back 3–6 hours a week to whoever does this by hand today. Built for: Wholesalers, importers, distributors.
Typical hours saved per week for the people doing this by hand today, from the 2026 report's ranges. The AI writes what that time makes possible.
Example
Comes in
Email: “3 boxes arrived damaged, invoice 2026/88”
The AI
- Asks for photos, checks the invoice, applies the rule: under 10,000 Ft credit instantly
Comes back
Credit note issued and replacement shipped; larger cases go to the manager with full docs
Steps
- 1Tone and severity analysis
- 2Evidence requested
- 3Rule-based resolution or escalation
Recipe: Complaint and returns handling (smart dispute and RMA triage)
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