B2B trade & distribution · Customer service & communication
Price and stock enquiries answered from the ERP
“Do you have 200 of item 4711 and what is my price?” — the AI looks up the partner's tier, live stock and lead time, and replies on email or WhatsApp within a minute, day or night.
- Avg. time saved
- 4–8 h/week· ≈ 26 h/month
- Rollout
- CoreDays 15–35
- Who it is for
- Wholesalers, importers, distributors
In short
Price and stock enquiries answered from the ERP: “Do you have 200 of item 4711 and what is my price?” — the AI looks up the partner's tier, live stock and lead time, and replies on email or WhatsApp within a minute, day or night. It typically gives back 4–8 hours a week to whoever does this by hand today. Built for: Wholesalers, importers, distributors.
Typical hours saved per week for the people doing this by hand today, from the 2026 report's ranges. The AI writes what that time makes possible.
Example
Comes in
WhatsApp at 19:40: “Need 200 pcs 4711 and 50 pcs 4720 for Thursday, what's the price?”
The AI
- Identifies the partner and its price tier, checks stock: 4711 in stock, 4720 only 30
Comes back
Reply: “200 × 4711 at 1,480 Ft, 30 × 4720 now, 20 more on Monday. Shall I book it?” — order confirmed in chat
Similar solutions
- Order status and delivery updates for resellers on WhatsAppPartners ask where their pallet is and get the live answer from the ERP and carrier; changes are handled two-way without a call.4–8 h/week
- Complaint and return triage with rule-based creditsMissing evidence is requested automatically; small claims are credited instantly, larger ones prepared with full documentation for a decision.3–6 h/week
- Late shipment? Every affected partner told before they askWhen a supplier container slips or a line goes on backorder, the AI finds every open order affected and sends each partner a personal note with the new date and a substitute if there is one.2–4 h/week
- Data sheets, SDS and CE declarations sent on requestResellers and their auditors keep asking for safety data sheets, declarations of conformity and spec sheets; the AI finds the valid version for the item and language, sends it, and flags when a document has expired.2–4 h/week
Related terms
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