B2B trade & distribution · Customer service & communication
Order status and delivery updates for resellers on WhatsApp
Partners ask where their pallet is and get the live answer from the ERP and carrier; changes are handled two-way without a call.
- Avg. time saved
- 4–8 h/week· ≈ 26 h/month
- Rollout
- Quick winDays 1–14
- Who it is for
- Wholesalers, importers, distributors
In short
Order status and delivery updates for resellers on WhatsApp: Partners ask where their pallet is and get the live answer from the ERP and carrier; changes are handled two-way without a call. It typically gives back 4–8 hours a week to whoever does this by hand today. Built for: Wholesalers, importers, distributors.
Typical hours saved per week for the people doing this by hand today, from the 2026 report's ranges. The AI writes what that time makes possible.
Example
Comes in
WhatsApp from a reseller: “Where is Monday's pallet?”
The AI
- Reads the ERP and carrier status
Comes back
“Loaded this morning, ETA tomorrow 10–12. Change the address?”
Steps
- 1Transactional messages from shop events
- 2Two-way changes handled with the courier API
- 3Confirmation back to the customer
Recipe: WhatsApp Business API: official support and transactional messages
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